Workforce management software is software that brings together a range of tools in order to process various Human Relations (HR) tasks.

These tasks range from managing payroll and arranging schedules through to submitting leave requests, collecting and analysing data, providing customer service, and staying compliant with your legal responsibilities.

These days, a key benefit of workforce management software is that it’s compatible with virtually all mobile devices and platforms, giving businesses the flexibility to manage their team anytime, anywhere.

By streamlining and automating these tasks, which were once carried out by dedicated professionals, this enables businesses to be more productive, efficient, secure and compliant with industry regulations. It also frees up a business’s time to focus on core duties to help them gain a competitive advantage, foster a better workplace culture, retain key staff for longer, and attract higher quality candidates too.

Let’s take a closer look at the benefits of workforce management software, and how it can help accelerate your business growth.

1. Boost employee satisfaction

Companies with happy and satisfied employees have a strong chance of success. By giving your employees greater control and flexibility with workforce management software, they have the freedom to manage their daily activities with ease. With the right tools, they can submit leave requests, view and edit schedules, confirm shifts, clock in/clock out, respond to individual tasks and heaps more.

Not only does this reward employees with a higher level of responsibility, it also frees up time for management and employers, as they can communicate with workers more efficiently.

2. Increase company compliance

All companies are required to collect and store various types of data. These include employee records, incident reports, payroll, terms and conditions, company policies and more.

By condensing this information into a unified, cloud-based platform, businesses can quickly confirm that they are meeting their specific requirements, and that all of the information they need to submit to the necessary authorities is ready and waiting. For instance, workforce management software can greatly speed up the process of reporting and submitting to the Australian Tax Office (ATO), as your payroll and employee data will already be there.

Most importantly, businesses will also have the correct evidence when it comes to reporting incidents, which can assist with submitting workers compensation claims.

3. Improved data analysing

Regardless of your industry type, data is essential to gaining a competitive advantage. With the ability to review past and current data in real-time, it can help you make informed decisions that make a positive, long-term impact on how you do business.

From customer purchase trends and travel route optimisation through to employee performance and profitability. With hard data, you can analyse every aspect of your business under a microscope, and then compare and contrast the data to reach logical conclusions and ‘see the big picture’ of your business overall.

4. Save time and hassle

Prior to the advent of workforce management software, the tasks we’ve mentioned so far were left to a few dedicated experts, including HR, payroll and management, to name a few. As a result, this meant certain tasks took longer to complete than usual, and it required different departments to communicate with each other manually, without the convenience of a unified platform.

Fast forward to today, and the benefits of workforce management software has made those issues a problem of the past. These days employees, management and departments can now communicate with each other on a streamlined, unified platform, enabling them to check in on each other at virtually any time.

By bridging the gap between departments, this greatly improves response times, leads to better customer service, and overall makes businesses more efficient than ever.

5. Improved mobile workforce management

With the rise of remote work around the world, businesses need custom solutions that enable them to keep in touch with employees who are offsite.

This need also applies to businesses in the transport and logistics industry, where remote workers – who are sometimes classified as lone workers too – need to be regularly monitored to ensure their safety and wellbeing.

Workforce management software is the answer to these problems. By connecting your entire remote workforce to the same workforce platform, this makes it easier for you to monitor performance, submit job requests, send and receive messages, record payroll information, and much more.

Better still, with the likes of Uniguard, you can track your remote workers’ location via Maps, which lets you review and optimise their travel routes, respond to potential emergency situations, and also protect your fleet from damage and theft.

6. Improved customer service

It’s a fact. The happier your customers are, the more likely they’ll return. One great way to improve your customer service is with workforce management software.

How so? Well, by implementing all the benefits of workforce management software into your business – improved performance and productivity, reduced staff turnover, greater safety measures, and a more streamlined approach to assigning jobs – the end result is that your customers will receive the care, attention and service they truly deserve.

You’ll be better equipped to respond to customer queries, keep them updated on progress, and either complete projects or deliveries on time – if not, faster – than you could before. This way, your business will be able to work smarter and faster, and your customers will thank you for it as well.

UniGuard is a leading provider of workforce management solutions including Fleet Tracking Software, Real-Time Recorders, GPS Trackers and much more.

To learn more about the benefits of workforce management software, and request a FREE demo of UniGuard, get in touch today.