The provision of security is vitally important for the safety of both customers and retailers. As well as presenting the location of security officers at all times, staff tracking systems allow for the reporting of incidents including record taking such as photographs and signatures.
Cleaning services are vital for both the safety and visible appeal of shopping centres. Staff attendance tracking confirms that cleaning rotations have been completed according to the correct timeframes and standards and allow for the reallocation of staff where required.
Staff attendance tracking automates the performance monitoring of staff, contractors, and subcontractors, simplifying the identification and correction of problems, subsequently allowing for improvements in the management of work processes and safety.
The electronic collection and storage of staff performance data provides definitive proof that services were performed within the agreed standards that were set out in contracts and legal frameworks, reducing the chance of financial damages, including lost contracts.
Electronic tracking makes the reporting of staff performance both accurate and straightforward, with automated reports regularly sent to all relevant stakeholders such as managers, clients, and, if required, regulatory organisations.
The long-term monitoring of staff performance enables ongoing improvements in efficient service delivery making electronic staff attendance tracking systems cost effective when comparing benefits to costs over the lifetime of a contract.
Definitive proof of service, such as cleaning rotations, minimises the risks of personal injury claims, loss of public liability insurance and the resulting potential loss of contracts. An additional benefit is the reduction in insurance premium costs.
An improved level of cleanliness and safety, along with fewer customer disputes and complaints, increases the feeling of customer wellbeing and satisfaction. Higher foot traffic results in higher rental returns and property values.