Did You Know? UniGuard can automatically generate scheduled reports

UniGuard can be pre-programmed to generate reports on a daily, weekly, monthly or customized basis while you are away from your computer, saving you precious time which need not be spent in front of a computer waiting for your reports to generate.

ValuTronics Australia Pty Ltd

Software Frequently Asked Questions

View - Data output

How do I view Issues?

To view issues, select the View/Issues menu option.(This menu option is only available if the logged in user has the necessary permission in their user profile).

There are 2 views for issues, the Issue Listing which is a grouped list of the issues, and Issue Cards which is the same data, but each record is organized as a detailed card which is more suitable when printing.

Issue Listing

Issue Cards

Issue Filter

Issues can be globally filtered by selecting to display All Issues, Resolved Issues or Unresolved Issues.

  • To insert a new issue, click the Insert button and enter the issue details. Click the OK button to save the new issue, or the Cancel button to cancel the insert.
  • To edit an issue, click the Edit button and edit the issue details as desired. Click the OK button to save the edited details, or the Cancel button to cancel the edit.
  • Issues cannot be deleted, and can only be removed during maintenance by purging old issues.

Issue Details

  • Reference Free form reference number or code used to refer to this issue.
  • Description A brief description of the issue
  • Comment Any additional comments
  • Type Select an issue 'type' from the drop down list. These types are used to categorize and group related issues . The list of issue types can be edited.
  • State Select an issue 'state' from the drop down list. The state can be changed or advanced as an issue is being resolved, to indicate the process currently being applied to the issue. The list of issue states can be edited.
  • Issue Date The date the issue occurred.
  • Issue Time The time the issue occurred.
  • Resolved If selected, the issue has been resolved. Note: Users need special permission to resolve issues.
  • Resolution Select an issue resolution from the drop down list. Once an issue is resolved, an adequate resolution can be selected to reflect the outcome. The list of issue resolutions can be edited.

  • Details Enter a detailed explanation of the issue here.

  • Action Enter any actions that have been performed to resolve this issue.