File - General settings

How do I search to see if my downloader is connected?

The download page contains all downloader and download service settings and actions.

A downloader is the hardware unit attached to the computer's serial comport that facilitates the docking and downloading of recorders.

The download service is a software service, which when running, automatically scans for recorders docked into the downloader. When docked recorders are detected they are automatically downloaded, and an import file containing all downloaded data is queued for Import into the database.

Hardware

Comport
This is the communication port that the downloader is attached to. Select which comport the downloader is attached to from the drop down list.

Search for a downloader
If you don't know which comport the downloader is attached to, click the Search button. All comports will be searched for an attached downloader.

Test a downloader
To test if a downloader is functional, click the Test button. A message will be displayed with the test results.

Actions

Set a recorder serial number
To set the electronic serial number in a recorder, insert the required serial number, then click the Set Serial button and place the recorder in the downloader.

Read in an Button tag
To read in the serial number of a Dallas® Ibutton® (Tag), click the Read Tag button, and place the tag on the attached downloader's tag reader. Using this feature, the software and PC can be used to record events as recorders do. This feature can also be accessed by clicking the Actions Read Tag menu option.

Download a recorder
To download all data from a recorder, click the download button and place the recorder in the downloader. This feature can also be accessed by selecting the Actions Download menu option.

Retrieve a recorder's details, usage and service information
All patrol and supervisor recorders store information about their usage, service history and other properties. To retrieve this information from a recorder, click the Recorder Info button and place the recorder in the downloader. If the recorder information is successfully read, the information is displayed as in the page below.

The Device section displays the recorder's settings and specification, such as the manufacturer ID, firmware version, serial number, device type, purchase date, memory capacity and memory usage.

The mechanical section displays information about the recorder's mechanical usage.

• Low: The number of low intensity shocks the device has experienced for it's entire history of operation.
• Medium: The number of medium intensity shocks the device has experienced for it's history of operation.
• High: The number of high intensity shocks the device has experienced for it's entire history of operation.

The Battery section displays information about the recorder's battery usage.

• Events: Number of events the device has collected for it's entire history of operation.
• Downloads: Number of times the device has been downloaded for it's entire history of operation.
• Uploads: Number of times the device has uploaded data from other recorder's for it's history of operation.

Reset a recorder
If you suspect a recorder is not functioning or is malfunctioning, there is an option to reset the device. This is a soft reset and will not effect/clear any recorded data or settings. To reset a recorder, click the Reset Device button and place the recorder in the downloader.

Download Service

Start service at startup
If this option is selected, the download service will start automatically when each user logs into the Patrol Management System. When recorders are placed in the downloader, they are automatically downloaded. There is no need to manually download recorders if the download service is running.

• Click the Start button to start the download service.
• Click the Stop button to stop the download service.

Service Priority
The download service is a separate process running in the background. As with all processes in Windows®, the download service can be assigned a priority. This is the priority that Windows® assigns the process with respect to other processes. The higher the service priority, the lower the performance of all other processes, and the lower the service priority, the higher the performance of all other processes.

Recorder scan speed
This is the speed at which the download service scans for recorders placed in the attached downloader. Adjust this setting if any download problems are experienced.

Max time difference in minutes
This is the maximum number of minutes a recorder's clock can be out before it is set to the PC clock.