Software Frequently Asked Questions
File - General settings
How do i view all my exported automatic emails?
The email page contains all email and service settings. These are the global account settings for all incoming/outgoing emails. Your network administrator or service provider will be able to tell you what these settings should be.
The Email Service is a software service which automatically downloads email from a mail server. This service allows the Patrol Management System to download email sent from remote stations, and automatically import any attached data.

Server
From Address
This is the email address from which all outgoing emails are sent.
Server Name
The outgoing email (SMTP) server to connect to when sending mail. This can be an IP address such as 192.168.0.1
or a domain name such as mail.somewhere.com.
Port
The port on which to connect to the server. Default is 25 for unsecured connections and 465 for secured
(SSL/TLS) connections.
Send timeout
The number of seconds to wait for a response from the server, before giving up.
Security
Username
The user name of the email account on the server.
Password
The password for the account on the server.
Use SPA
If this option is selected, the server connection uses secure password authentication.
Use SSL
If this option is selected, the server communication is secure.
POP3 (Incoming) Service

Email Service
Service Priority
The export service is a separate process running in the background. As with all processes in Windows®, the export
service can be assigned a priority. This is the priority that Windows® assigns the process with respect to other
processes. The higher the service priority, the lower the performance of all other processes, and the lower the
service priority, the higher the performance of all other processes.
Check for new mail every X minutes
Select the interval, in minutes, at which to check the mail server for new messages.
Delete emails older than X days
Select the number of days to keep messages in the log.
Download Files
Delete files not needed (recommended)
Select this option to delete any file attachment that is not needed by the Patrol Management System. This is
recommended as a security measure against viruses and other unsolicited email.
Files needed are:
- Import files - These are files that contain patrol data collected by recorders. All attached import files are sent to the import queue for import into the database.
- Issue files - These files each contain Issue from remote station. All attached Issue files are sent to the issue queue for import into the database.
Save files not needed
Select this option to save any file attachment that is not needed by the Patrol Management System.
Save downloaded files to
This is the location where all attachments not needed will be saved. To change this directory, click the
browse button, and browse to the required directory.
Server
Server Name
The outgoing email (SMTP) server to connect to when sending mail. This can be an IP address such as 192.168.0.1
or a domain name such as mail.somewhere.com.
Port
The port on which to connect to the server. Default is 110 for unsecured connections.
Receive timeout
The number of seconds to wait for a response from the server, before giving up.
Security
Username
The user name of the email account on the server.
Password
The password for the account on the server.
Use SPA
If this option is selected, the server connection uses secure password authentication.
Use SSL
If this option is selected, the server communication is secure.
POP3 (Incoming) Log

The email log displays a list of all received mail messages and attachments, as well as the action taken for each attachment.
Click the Check for new mail button to check for new mail immediately.