File - General settings

How do I set up Automatic Exports?

The export log displays a list of all export files in the system, as well as the date and time each file was logged, and an indication of whether the file has been saved and/or emailed.

• Click Check for new exports button for export service to try and save/email any files not yet saved/emailed, as well as check for any new export files.
• Click the Email selected exports button to email any export files selected in the list. To select multiple export files, hold down the SHIFT or CTRL key and click each file.

Issue
The issue page contains all issue service settings and the issue log.

The Issue Service is a software service which automatically imports all new issue files to the database. The issue service will only run if the logged in user's access profile permits it.

The Issue Log is a list of all issue files in the system. Issue files may be created manually or received by email or any media such as a memory stick or disk.

Issue Service

Service Priority
The issue service is a separate process running in the background. As with all processes in Windows®, the issue service can be assigned a priority. This is the priority that Windows® assigns the process with respect to other processes. The higher the service priority, the lower the performance of all other processes, and the lower the service priority, the higher the performance of all other processes.

Delete issue files older than X days
This is the number of days the issue service will store issue files before deleting them. Issue files are stored by the issue service for various reasons.

• In case of database storage failure or other data loss, these issue files can be re-imported into the system to rebuild historic data.
• In the case of the Network version, the system may not always have access to the database or network on which the database is accessed. Storing the issue files allows the Patrol Management System to import these files when the database is accessible.
• When the Patrol Management System is configured to email issue files to remote location for storage/import, the computer sending the emails may not always have access to the internet or mail server delivering these emails. Storing the issue files allows the Patrol Management System to email these files when the computer is connected to the internet or mail server.

Issue Categories

Insert new issues with no 'type' as
Select from the drop down list, the issue 'Type' to assign to new issues that have no type.

Insert new issues with no 'State' as
Select from the drop down list, the issue 'State' to assign to new issues that have no state.

Insert new issues with no 'Resolution' as
Select from the drop down list, the issue 'Resolution' to assign to new issues that have no resolution.

These issue categories can be edited by clicking the specific category Edit button.

Email Issue files automatically
If this option is selected, the issue service will email each issue file to the designated address after every successful import. The settings for the email account used to send these files is configured on the email settings page.

Send Issue files to
Insert the email address here, where all issue files should be emailed to.

CC Issue files to
Insert the email address here, where all issue files should be carbon copied to. This address can be a backup email address for remote storage of issue files.

Subject
This is the subject for each email sent, and can be customized with any description.

Import Log
The issue log displays a list of all issue files in the system, as well as the date and time each file was logged, and an indication of whether the file has been imported and emailed.

• Click the Check for new issues button for the issue service to try and import any file not yet imported, as well as check for any new issue files.
• Click the Email selected issues button to email any issue files selected in the list. To select multiple issue files, hold down the SHIFT or CTRL key and click each file.