Software Frequently Asked Questions
File - General settings
How do I set up Automatic Imports?
The import page contains all import service settings and the import log.
The Import Service is a software service which automatically imports all new imports files to the database. The import service will only run if the logged in user's access profile permits it.
The Import Log is a list of all import files in the system. Import files may originate from downloaded recorders, or received by email or any media such as a memory stick or disk. These import files contain the raw data downloaded from recorders.

Service Priority
The import service is a separate process running in the background. As with all processes in Windows®, the
import service can be assigned a priority. This is the priority that Windows® assigns the process with respect
to other processes. The higher the service priority, the lower the performance of all other processes, and the
lower the service priority, the higher the performance of all other processes.
Delete import files older than X days
This is the number of days the import service will store import files before deleting them. Import files are
stored by the import service for various reasons.
- In case of database storage failure or other data loss, these import files can be re-imported into the system to rebuild historic data.
- In the case of the Network version, system may not always have access to database or network on which the database is accessed. Storing the import files allows the Patrol Management System to import these files when the database is accessible.
- When the Patrol Management System is configured to email import files to remote location for storage/import, the computer sending the emails may not always have access to the internet or mail server delivering these emails. Storing the import files allows the Patrol Management System to email these files when the computer is connected to the internet or mail server.
Email import files automatically after each import
If this option is selected, the import service will email each import file to the designated address after every
successful import. The settings for the email account used to send these files is configured on the email
settings page.
Send import files to
Insert the email address here, where all import files should be emailed to.
CC import files to
Insert the email address here, where all import files should be carbon copied to. This address can be a backup
email address for remote storage of import files.
Subject
This is the subject for each email sent, and can be customized with any description.
