Software Frequently Asked Questions
Edit - Data management
How do I set up Incidents for my Activity Wallet in my UniGuard System?
An incident is any event which takes place during a patrol, and needs to be recorded, such as a broken window, unlocked door or any other predefined event.
Incident tags are electronic serial numbers, packaged in robust stainless steel housings, and carried by employees in a wallet.
To record full incident information, follow the 3 steps below using the same recorder:
- Place the employee tag onto the recorder's tag reader.
- Place the incident tag onto the recorder's tag reader.
- Place the nearest checkpoint tag onto the recorder's tag reader.
If all three steps are followed in sequence using the same recorder, the incident will be recorded, along with which employee reported the incident, and near which checkpoint the incident occurred.
If any of the steps are excluded, the incident will not contain the relevant information.
To edit incidents, select the Edit/Incidents menu option.(This menu option is only available if the logged in user has the necessary permission in their user profile).

- To insert a new incident, click the Insert button and enter the incident details. Click OK button to save the new incident, or Cancel button to cancel the insert.
- To edit an incident, click the Edit button and edit the incident details as desired. Click the OK button to save the edited details, or the Cancel button to cancel the edit.
- To delete an incident, click the Delete button.
Incident Details

- Wallet The wallet this incident belongs to. Select a wallet from the drop down list.
- Tag Serial Number The serial number of the incident's iButton tag.
- Description A description of the incident.
- Severity The severity of the incident. Select a severity from the drop down list.
