Software Frequently Asked Questions

---

How do I manually import a data file?

Imports are the individual packages of data that have been imported into the Patrol Management System. This view enables you to see the data from each individual import.

To view all imports, select the View/Imports menu option.(This menu option is only available if the logged in user has the necessary permission in their user profile).

The import grid on the left displays the date, time and record count of each import. Select any import from the list to display the imported data in the detail grid on the right.

Select one of the Checkpoint , Employee , Incident , Unknown or Shock pages from the detail grid to view the respective type of data from the selected import. Use the Data Grid features to group, sort, filter, print and export the data as desired.

The date and time of the current import is displayed at the bottom of the imports page. There is also a Data Navigator to move between imports.

• The Checkpoint page displays all checkpoint events from the selected import. Only checkpoints already in the database will appear in this view.

• The Employee page displays all employee events from the selected import. Only employees already in the database will appear in this view.

• The Incident page displays all incident events from the selected import. Only incidents already in the database will appear in this view.

• The Unknown page displays all unknown events from the selected import. This view displays all unknown events not yet in the database.

You can assign any unknown in the list by right clicking the record, and selecting an option from the menu.

1. Select the Assign as Checkpoint option to insert the unknown as a Checkpoint.
2. Select the Assign as Employee option to insert the unknown as an Employee.
3. Select the Assign as Incident option to insert the unknown as an Incident.

• The Shock page displays all shock encounters from the selected import.

How do I manually import an issue file?

To view issues, select the View/Issues menu option.(This menu option is only available if the logged in user has the necessary permission in their user profile).

There are 2 views for issues, the Issue Listing which is a grouped list of the issues, and Issue Cards which is the same data, but each record is organized as a detailed card which is more suitable when printing.

Issue Listing

Issue Filter

Issues can be globally filtered by selecting to display All Issues, Resolved Issues or Unresolved Issues.

Use the data grid to group, sort, filter and print the issues as desired.

• To insert a new issue, click the Insert button and enter issue details. Click the OK button to save the new issue, or the Cancel button to cancel the insert.
• To edit an issue, click the Edit button and edit issue details as desired. Click the OK button to save the edited details, or the Cancel button to cancel the edit.
• Issues cannot be deleted, and can only be removed during maintenance by purging old issues.

Issue Details

• Reference Free form reference number or code used to refer to this issue.
• Description A brief description of the issue.
• Comment Any additional comments.
• Type Select an issue 'type' from the drop down list. These types are used to categorize and group related issues . The list of issue types can be edited.
• State Select an issue 'state' from the drop down list. The state can be changed or advanced as an issue is being resolved, to indicate the process currently being applied to the issue. The list of issue states can be edited.
• Issue Date The date the issue occurred.
• Issue Time The time the issue occurred.
• Resolved If selected, the issue has been resolved. Note: Users need special permission to resolve issues.
• Resolution Select an issue resolution from the drop down list. Once an issue is resolved, an adequate resolution can be selected to reflect the outcome. The list of issue resolutions can be edited.

• Details Enter a detailed explanation of the issue here.

• Actions Enter any actions that have been performed to resolve this issue.

How do I manually download from my recorder?

To download all data from a recorder, click the download button and place the recorder in the downloader. This feature can also be accessed by selecting the Actions/Download menu option.

How do I manually import a single patrol point?

To read in the serial number of a Dallas® Ibutton® (Tag), click the Read Tag button, and place the tag on the attached downloader's tag reader. Using this feature, the software and PC can be used to record Checkpoint events as recorders do. This feature can also be accessed by clicking the Actions/Read Tag menu option.