Software Frequently Asked Questions


File - General settings

  1. How do I set up all my settings and options?
  2. Where do I view all my main settings and options?
  3. How do I set up my network edition?
  4. What is the default port number for the network edition?
  5. What is the backup directory?
  6. How do I backup?
  7. How do I restore?
  8. How do I search to see if my downloader is connected?
  9. How do I download?
  10. How do I read information of a tag?
  11. How can I view my recorder information?
  12. How do I set up automatic downloads?
  13. How do I set up Automatic Imports?
  14. How do I set up Automatic Exports?
  15. How do I set up automatic reports?
  16. How do I change the company logo at the top of my printer reports?
  17. How do I view all my imported automatic emails?
  18. How do i view all my exported automatic emails?
  19. What port does the automatic email use?
  20. Does the automatic emailing use SPA or SSL or both?
  21. How do I set up multiple users?

Edit - Data management

  1. How do I set up Customers in my UniGuard Patrol Management System?
  2. How do I set up Contacts in my UniGuard Patrol Management System?
  3. How do I set up Employees in my UniGuard Patrol Management System?
  4. How do I set up shift times in my UniGuard Patrol Management System?
  5. How do I set up Regions in my UniGuard Patrol Management System?
  6. How do I set up Sites in my UniGuard Patrol Management System?
  7. How do I set up Checkpoints in my UniGuard Patrol Management System?
  8. How do I set up Recorders by number in my UniGuard Patrol Management System?
  9. How do I set up Activity Wallets in my UniGuard Patrol Management System?
  10. How do I set up Incidents for my Activity Wallet in my UniGuard System?
  11. How do I set up Patrol Tours for checkpoints that I have set up?
  12. How do I set up Visit Rosters for specific checkpoints that I have set up?

View - Data output

  1. What are Imports?
  2. How do I view my imports using the Imports field?
  3. What is the Audit Trail function?
  4. How do I view activity with the Audit Trail?
  5. What are Issues?
  6. How do I view Issues?

Actions - Data handling

  1. How do I manually import a data file?
  2. How do I manually import an issue file?
  3. How do I manually download from my recorder?
  4. How do I manually import a single patrol point?

Reports - Report Generating

  1. How do I generate a Patrol Activity report?
  2. How do I generate an Employee Activity report?
  3. How do I generate an incident report?
  4. How do I generate a Shock report?
  5. How do I generate a Patrol Tour missed visit report?
  6. How do I generate a Site Missed Visit exception report?
  7. How do I generate a Checkpoint Missed Visit exception report?
  8. How do I generate a Checkpoint Visit interval report?
  9. How do I generate a Missed Visit/Incident Summary report?
  10. How do I generate a Consolidated Recorder report?
  11. How do I generate a report by shift time that I have set up in my system?
  12. How do I generate a report by custom times I have not set up previously in my system?
  13. How do I generate a report for a specific Recorder?
  14. How do I generate a report for a specific Region?
  15. How do I generate a report for a specific Site?
  16. How do I generate a report for a specific Checkpoint?
  17. How do I generate a report for a specific Checkpoint type?
  18. How do I generate a print preview of my report?
  19. How do I print report?
  20. How do I create a .PDF versions of my report?
  21. How do I convert my report into HTML format?
  22. What is HTML?
  23. How do I convert my report into XML format?
  24. What is XML?
  25. How do I export my report to an excel spreadsheet?
  26. How do I export my report to a text document?

Help - Manual and License

  1. How do I license my UniGuard Patrol Management Systems software?
  2. How do I find out what version of the UniGuard Software I am working with?